Any Questions? Call Us: 925-240-2990
We know that closing our two clubs was difficult for you as well. Here are answers to the most frequently asked questions.
We will be updating this list of Frequently Asked Questions as things develop. We are committed to your health and safety and will continue to adhere to the Center for Disease Control guidelines and any other applicable safety guidelines. Be assured we will be providing you a safe environment.
We encourage you to also visit the Contra Costa County Health Services website at https://cchealth.org/coronavirus/. Additional information can be found on the Centers for Disease Control website at: https://www.cdc.gov/coronavirus/.
Safety precautions implemented per state guidelines:
Our new safety video will be available for all members and staff. Our top priority is health and safety, and we take this responsibility seriously. As a team, we will continue to work together. We will continue to monitor and follow directions from the Contra Costa County Health Services and provide updates as necessary. Our members and staff’s health is a priority.
All Membership billing will resume on October 15, 2020 (pro-rated for half of the month) and your membership will be extended to cover the time of the closure. Dues will now be billed regularly on the first of every month, starting November 1st. If you have a Paid in Full membership, the end date will be extended to cover the time the clubs were closed. This includes all billings for fitness, personal training, and Pilates, as well as annual/enhancement fees if applicable.
Your sessions will be available to you when we reopen. The expiration date on accumulated sessions will be extended to cover the time of the closure. During this time, we are offering a complimentary Freeze on your membership, waiving the standard $15 monthly fee.
If you have questions regarding your account or membership, please contact us at email@example.com
Disposable masks will be available for purchase.
We will be opening all fitness and weight rooms, locker rooms, massage, hydro massage, Pilates Reformer, group exercise classes (beginning 10/5/20), and MX4 (coming soon). Due to guidelines the following services are temporally unavailable until further notice: Steam + Sauna rooms, showers, child care, indoor pools, swim lessons, tanning, basketball, rock wall, family time, and the Discovery Bay location (DVF members can use the Brentwood location temporarily) We will be opening in phases, please continue to check the website for our class schedules, as there will be ongoing changes.
Yes. Operating costs never stopped and have increased due to COVID-19 operating guidelines.
During this time, we are offering a complimentary Freeze on your membership, waiving the standard $15 monthly fee.
Email your request to firstname.lastname@example.org
Mail handwritten notice including your name, key tag number, and email address for confirmation to:
120 Guthrie Lane
Brentwood, CA 94513
Our staff will monitor behavior and kindly coach/remind members they are responsible for following state guidelines and DVHC does not take this lightly. If members are non-compliant, we will be forced to revoke memberships.
Updates will be posted on our website and via social media. Download our free mobile app.
Your memberships will be extended to cover the time of the closure.
Dear Valued Member,
It's finally happening, Delta Valley Health Club is REOPENING October 1, 2020. We are beyond excited to have you back, and we know you have questions. As you know, all clubs were closed to the public by Contra Costa County Health Services. Even though we were closed, maintenance and janitorial crews have provided additional cleaning and disinfecting in preparation for reopening the clubs and we are excited for your return.
Delta Valley Health club has been serving our community with its Health and Wellness needs since 2002. We are committed, and looking forward to servicing our community once again.
We thank you and want to encourage each of you to continue to support the Club. We have created a very special culture at DVHC and we know that you’ve felt it every time you come through our doors. We have over 100 valued employees who are ready to see your smiling faces and help you get back to your fitness and wellness goals.
Thank you for your patience. Stay safe and healthy.
Best of health,